Return & Refund Policy

Effective Date: 1st January 2025

Introduction

At Zayka Bazaar, customer satisfaction is our priority. We are committed to providing you with the finest Indian snacks and a seamless shopping experience. If you are not fully satisfied with your purchase, our policy ensures a hassle-free return, refund, and replacement process.

🔹 Note: This is the general return & refund policy for purchases on ZaykaBazaar.com. However, some sellers may have their own return policies based on the nature of their products. Please check the seller’s policy before making a purchase.

1. Returns Policy

1.1 Eligibility for Returns

You may request a return under the following conditions:
✅ The product is unused, unopened, and in its original packaging.
✅ The return request is made within 7 days of delivery for non-perishable items.
✅ The product is not classified as perishable or non-returnable due to hygiene and safety reasons.

1.2 Non-Returnable Items

The following products cannot be returned:
❌ Perishable food items (including fresh snacks and short shelf-life products).
❌ Customized or personalized items.
❌ Products that have been opened, used, or are not in their original condition.

1.3 How to Initiate a Return

To request a return:
📩 Email us at zaykabazaar@allindiansnacks.com or call us at +91 9044454867 within the return window.
📦 If approved, we will provide a Return Authorization Number (RAN) along with return shipping instructions.
🚚 Pack the product securely in its original packaging and include the RAN.
📍 Return shipping costs are the customer’s responsibility, unless the return is due to a damaged, defective, or incorrect item.

2. Refund Policy

2.1 Refund Process

💳 Refunds are processed once we receive and inspect the returned product.
💰 The refund will be credited to the original payment method used during purchase.
⏳ Please allow 7-10 business days for the refund to reflect in your account.

2.2 Partial Refunds

Partial refunds may apply if:
➖ The returned product is damaged, missing parts, or not in original condition.
➖ Only part of a multi-item order is returned.

3. Damaged, Defective, or Incorrect Products

We do understand that, despite the best care taken, and sometimes for reasons beyond our control, a product may reach you in a damaged or spoiled condition on rare occasions.

📢 If you receive a damaged, defective, or incorrect product:
✔️ Notify us within 24 hours of delivery via email or phone.
📷 Provide a photograph of the damaged or spoiled product to help us take the issue up with the seller.

🚀 Resolution Options:
✅ We will be happy to provide a full refund (including any shipping cost paid).
✅ Alternatively, you can request a replacement product instead of a refund.

📌 Important Note: Since our products include fresh food items, returns are not possible. Order cancellations are only allowed before the product is prepared for shipping.

4. Cancellations & Exchanges

🚫 Order Cancellations – Allowed before shipping. Once shipped, cancellation is not possible.
🔄 Exchanges – We do not offer direct exchanges. If you need a different product, return the original item (if eligible) and place a new order.

5. Order Errors

If you received the wrong item, please contact us within 7 days of delivery. We will:
✔️ Send the correct item at no extra cost.
✔️ Provide instructions for returning the incorrect product.

6. Seller-Specific Policies

🛍️ While this is the general policy for Zayka Bazaar, some sellers may have their own return, refund, and cancellation policies based on the nature of their products.

📌 Before making a purchase, please check the individual seller’s policy on the product page.

7. Contact Us

For any questions or assistance, reach out to us:
📧 Email: zaykabazaar@allindiansnacks.com
📞 Phone: +91 9044454867

Policy Updates

🔔 Zayka Bazaar reserves the right to update this policy. Any changes will be posted on this page with the effective date.